Petra Accommodation FAQ
Arrival and Departure
Check in : Anytime from 2pm onwards (self check-in > please refer to your Booking Confirmation Email)
Check-out : By 10am sharp (penalties apply for late check-out)
- There is no ‘formal’ check-in reception desk at Petra. It is “self-check-in” so you can arrive at any time from 2pm onwards.
- Your Booking Confirmation Email includes all the information you need for your arrival at Petra, including directions to the property and your unit/chalet, as well as a Door Entry Key Code and Entry Instructions, which you will need to enter your chalet.
- Note: if you make a mistake using your door entry key code 3 times, the door lock will automatically lock for 5 minutes (anti-theft mechanism). You can try again after 5 minutes. Please note, you need to press # (not *) after entering your entry code.
- Please check your spam/junk folder if you cannot find your Booking Confirmation Email in your inbox.
- Please ensure you save/keep your Booking Confirmation Email (as we may not be available at the time of arrival).
- Our normal Check-in & Check-out times are:
Check-in : 2pm onwards
Check-out : 10am sharp - We may be able to offer Late Check-out or Early Check-in at the price of $30 per hour for Standard Rate Bookings (up to a maximum of 2 hours, where possible). This price may differ for peak periods/Sunday/public hols etc.
- It may be possible to Check-in earlier & Check-out earlier at no additional cost (eg. Check-in at 1pm, Checkout at 9am). Note: this option is not available for Late Check-in/Check-out, as new guests expect to be able to check-in from 2pm.
- Note: we may not be able to confirm any of the above options ‘ahead of time’ currently, as it is subject to other bookings/cleaning required, and our contract cleaner’s schedule & costs at the time.
- Our normal Check-in & Check-out times are:
Check-in : Anytime from 2pm onwards
Check-out : 10am sharp - There is no ‘formal’ check-in reception desk. It is “self-check-in” in accordance with your Booking Confirmation Email which includes all the information you need for your arrival at Petra, including directions to the property and your unit, as well as a Door Entry Key Code and Entry Instructions, which you will need to enter your chalet. Please check your spam/junk folder if you cannot find your Booking Confirmation Email in your inbox.
- Please ensure you save/keep your Booking Confirmation Email (as we may not be available at the time of arrival).
Guest Information
- 2 guests per chalet.
- Petra Chalets are designed and licensed as 'Couples Accommodation’.
- Each chalet sleeps 2 people in either a Queen or King Bed.
- Maximum of 3 guests per chalet including infants (aged <9months or >5years).
- We cannot accommodate a family of 4 in one chalet, sorry.
- For a third guest (aged 5years+; able to swim) staying in one chalet, the price is $65 per night which includes a foldabed made up with fresh linen and extra towel provided > please note on your Booking Form.
- We are required to provide beds for all booked guests, in accordance with our accommodation licensing.
- Please note Third Person/ Children/Infants Policy in our T&Cs here.
- Please note Petra chalets are designed for 2 guests (couple accommodation) and that it is a shared space as our chalets are all 'studio/open plan' in style.
- A Foldabed is offered as a possible option by Petra, as our chalets were never deigned for 3 people.
- Please note there are only 2 foldabeds (in total) available at Petra
- Foldabeds have thinner (less comfortable) mattresses and cannot take weight over 85kg.
- Maximum of one foldabed (3 guests) per chalet.
- Guests are not permitted to sleep on the floor or couch; bring their own foldabed/camping mattress etc. We are required to provide beds for all booked guests.
- There are no 'twin beds' or ‘family accommodation chalets’ at Petra, sorry.
- See above.
- There is a maximum of 3 guests per chalet (including infants). We cannot accommodate a family of 4 in one chalet, sorry.
- Our chalets are licensed, designed and priced for couples (up to 2 people), with either a Queen or King bed in each chalet.
- All guests, including infants, are regarded as ‘guests’.
- Please be honest about the number of guests, as access to your accommodation will be revoked if there are unapproved guests (due to our accommodation licensing, rainwater tank supply, safety issues with 3 unfenced dams on the property).
- For a third guest (aged 5years+; able to swim), a foldabed ($65/night) is required. The foldabed is made up with fresh linen & towels, although please note that it is a shared space as our chalets are all 'studio/open plan' in style.
- Note: foldabeds are offered as a possible option by Petra, as our chalets were never deigned for 3 people. Foldabeds have thinner mattresses and are not designed for weight over 85kg.
- Maximum of one foldabed (3 guests) per chalet.
- There are only two foldabeds available in total at Petra.
- No, sorry. See above.
- Our chalets are licensed, designed and priced for couples (up to 2 people), with either a Queen or King bed in each chalet.
- All guests, including infants and children, are regarded as ‘guests’.
- There is a maximum of 3 guests per chalet (including infants). We cannot accommodate a family of 4 in one chalet, sorry.
- Please be honest about the number of guests, as access to your accommodation will be revoked if there are unapproved guests (due to our accommodation licensing, safety issues with 3 unfenced dams on the property).
- For a third guest (aged 5years+; able to swim), a foldabed ($65/night) is required. The foldabed is made up with freshlinen & towels, although please note that it is a shared space as our chalets are all 'studio/open plan' in style.
- Maximum of one foldabed (3 guests) per chalet.
- There are only two foldabeds available in total at Petra.
- Note: foldabeds are offered as a possible option by Petra, as our chalets were never deigned for 3 people. Foldabeds have thinner mattresses and are not designed for weight over 85kg.
- For a third guest (aged 5years+; able to swim), a foldabed ($65/night) is required. The foldabed is made up with fresh linen & towels, although please note that it is a shared space as our chalets are all 'studio/open plan' in style.
- Note: foldabeds are offered as a possible option by Petra, as our chalets were never deigned for 3 people. Foldabeds have thinner mattresses and are not designed for weight over 85kg.
- Infants pre-mobile (aged <9mths at the time of arrival) are permissible if you can bring your own portacot or suitable equivalent. All nappies must be individually bagged and disposed of properly. There is an outside 'wheelie' bin available near your unit. Please don't use the Yellow Recycle Bin for nappies.
- Unfortunately we are not able to accept infants/toddlers/children aged 9 months – 5 years (with 3 unfenced dams on the property).
- Please refer to our T&Cs Third Person/Child/Infant Policy for detailed conditions.
- All nappies to be individually bagged and disposed of properly. There is an outside 'wheelie' bin available near your unit. Please don't use the Yellow Recycle Bin for nappies.
- All guests, including infants and children, are counted as "guests".
- For a third guest (aged 5years+; able to swim), a foldabed ($65/night) is required. The foldabed is made up with fresh linen & towels, although please note that it is a shared space as our chalets are all 'studio/open plan' in style.
- Note: foldabeds are offered as a possible option by Petra, as our chalets were never deigned for 3 people. Foldabeds have thinner mattresses and are not designed for weight over 85kg.
- Infants pre-mobile (aged <9mths at the time of arrival) are permissible if you can bring your own portacot or suitable equivalent. All nappies must be individually bagged and disposed of properly. There is an outside 'wheelie' bin available near your unit. Please don't use the Yellow Recycle Bin for nappies.
- Unfortunately we are not able to accept infants/toddlers/children aged 9 months – 5 years (with 3 unfenced dams on the property).
- Please refer to our T&Cs Third Person/ Children/Infants Policy for detailed conditions.
- No. Petra Chalet Rates are for 2 guests ONLY per chalet. Rates are calculated based on (limited) rainwater tank supply (there is no water mains connection in our region); electricity costs; normal cleaning required, etc. Additional visitors means additional cost to us, including the risk of rainwater tanks running out of water for future guests; noise and safety issues.
- Petra reserves the right to charge/pass on additional costs.
- Permission for any non-Petra guest/visitor entertaining must be requested and approved by Petra Management prior to arrival.
- Approval is entirely at management discretion and may incur additional costs depending on what you would like to arrange. If you wish to entertain ‘non-staying visitors’ at your chalet, please contact us in advance to discuss. In particular, please advise if your intended visitors include any children (given the 3 unfenced dams on our property).
- Please note that ‘non-staying visitors’ are not permitted to stay on site overnight under any circumstances.
- Petra Accommodation Guests generally come to Petra for a quiet, relaxing holiday break, so, even if visitor entertaining is approved by Petra Management, we ask that you please be considerate and respectful, in terms of noise, children supervision, parking, dog management, cleaning, damage, etc.
- Please be mindful of additional water and electricity usage.
- Please refer to Entertaining Non-Petra Guests Policy for detailed conditions.
Chalet Provisions
- Petra Chalets are self-contained including a kitchenette, dining/living, bedroom, ensuite bathroom, patio BBQ area.
- Inclusions: cooktop, microwave, fridge, small benchtop oven (kept in kitchen cabinets), toaster, kettle, BBQ TV, DVD, hair dryer, iron and ironing board, cutlery, crockery, cooking pots/pans/utensils for basic cooking.
- Complimentary items provided for arrival (not replaced during your stay) are: tea/coffee/uht milk, Petra EV Olive Oil soap, mini shampoo & conditioner (250ml size available to buy at Petra Farm Shop or Shop Online).
- Sorry, no. We used to provide a bottle for ongoing use for all guests, however people tended to take it home.
- Should you wish to try or buy some of Petra Olive Oil’s amazing produce, please visit our Petra Farm Shop or Shop Online.
- There is salt and pepper in all chalets. Please leave them for all guests future use.
- Inclusions: bed is made up with sheets, pillow slips, pillow protectors, duvet/doona; towels include 2 x bath towels, 2 x face flannels, 2 x hand towels, 1 x bathmat, plus 1-2 x tea towel depending on length of stay; chux cloth/sponge.
- Beach towels and Dog Towels/Bedding are not provided – please bring your own!
- The Bed/Bathroom of each chalet is made up with fresh (professionally laundered) linen/towels for your stay. However, as we are not a ‘hotel’, there is no daily cleaning / turn-down / replacement service, so please bring extra linen/towels if you need them.
- For stays of 7+ nights, an extra ‘bag’ of linen & towels will be provided in your chalet.
- Please leave all towels, tea towels & cloths HUNG UP TO DRY (do not leave on the floor or folded up). Mouldy towels will incur extra charges. In addition to the towel rails, there is a clothes drying rack provided in each chalet.
- Bed duvet/doonas are high quality and hypoallergenic
- There is one extra blanket in each chalet (for human use only, not for dogs).
- Please bring an extra blanket in winter if you are concerned. There are recycled air-conditioner/heating units in each chalet, which can be set to thermostat to your desired temperature (instructions are in each chalet). Please use responsibly (don’t leave on when you go out. It only takes minutes for them to heat/cool once you get back).
- Please refrain from eating/drinking red wine/etc in bed. Extra costs/charges will be incurred for any stain removal/damage/replacement, thanks kindly.
- Some. All chalets have dishwashing detergent, spray & wipe, sponge, broom, dustpan.
- No, however personal hotspot / mobile broadband works well at Petra.
- Note for the "technically savvy" > we are currently looking into the option of installing items such as Chromecast & Amazon Firesticks, which would enable guests to watch 'smart tv' via their own devices and using their own data. This is a 'work in progress' (as we are not technical experts ourselves).
- Petra Chalets have reverse cycle air conditioning and heating, which can be set to thermostat to your desired temperature (instructions are in each chalet). Please use responsibly (don’t leave on when you go out. It only takes minutes for them to heat/cool once you get back).
- Please use responsibly to conserve energy/environmental/financial cost, so we can keep our Rates attractive. Please don't leave the recycled unit ON whilst you are out. The recycled units work quickly, so there is no need to leave on whilst you are out.
- There are instructions in each chalet to ensure best outcome/conserve energy/environment/cost.
- There is one extra blanket in each chalet (for human use only, not for dogs). There are high quality hypoallergenic ‘all-season’ duvet or doonas on the beds all year round.
- Please bring an extra blanket in winter if you are concerned.
- There are no fireplaces at Petra (sorry, bushfire rules for newer properties).
- It is NOT permissible to light any fires on the property.
- Prior to covid and the subsequent labour shortage, ‘end of stay’ cleaning was included in the currently advertised rates, however there is now an 'end of stay cleaning surcharge' in place [currently $50 per Queen Chalet / $60 per King Chalet]. These charges may be higher for bookings where the Total Tariff is not paid at the time of booking. For detailed information, including Cleaning, Breakages or Damage Policy please see our T&Cs (click here).
- Note: higher surcharge rates may apply for peak periods/public holidays etc. We will however advise if the above differs, prior to your booking, and we rarely apply anything further.
- $75 additional surcharge applies for Xmas Day, Boxing Day, NY Day and Public Holiday Check-in / Check-out dates in the Xmas Rate period. Note: Xmas Day & Boxing Day may not be available for checkin/checkout.
- Please help us keep our accommodation rates and charges to a minimum, and ensure the next guests can enjoy the same experience at Petra as you, by leaving your chalet as clean as possible.
- No, we are not able to provide cleaning or turndown services during your stay (sorry, we are not a hotel).
- It may be possible to arrange a ‘one-off clean’ for stays of 7+ nights. Advanced notice is required to confirm cleaner availability & cost.
- For stays of 7+ nights, extra linen & towels will be provided in your chalet.
- For detailed information, including Cleaning, Breakages or Damage Policy please see our T&Cs (click here).
- No. We are unable to provide, as we operate on rainwater tanks.
- There is a launderette in Dunsborough.
- No. You need to bring anything you need for infants.
- Infants aged < 9mths (pre-mobile/crawling/walking) at time of proposed/booked arrival date are permissible. Infants 'count' as 'guests' > please advise at the time of your enquiry/booking.
- Sorry, no toddlers/children 9mths-5years.
- Any children staying must aged 5years+ and be able to swim (with 3 unfenced dams on the property).
- Please refer to our T&Cs Third Person/Child/Infant Policy for detailed conditions.
- There are no spa/spa baths at Petra, sorry. We operate on rainwater tanks (there is no connection to ‘mains’ water), so we have to conserve water.
- Kalamata King Unit 4 is the only chalet that has a ‘normal’ (non-spa) 1600mm bath.
- All chalets have their own lovely bathroom/shower facilities so you can enjoy the lovely experience that only fresh rainwater offers!
- No. If you absolutely need to smoke, please do so outside only.
- Please never throw cigarette butts anywhere, even in winter > bushfire hazard!
- No, sorry.
- Petra does not have any ev charging stations.
- It is also not permissible to charge Superchargers at Petra. The unknown $ costs and risk of power outages for all chalets are too great.
- Click Here for local ev charging stations
Prices & Rates
- Yes > Click here for Petra Chalet Rates table > scroll up & down through the Rates Table to see different rates for different periods (peak & off-peak).
- As Petra Accommodation Guests generally come to Petra for a quiet, relaxing holiday break, we ask that you please be considerate and respectful, in terms of noise, parking, dog management, cleaning, damage, etc.
- Any non-guest entertaining must be approved by Petra Management prior to arrival of any visitors to your chalet.
- Approval is entirely at management discretion and may incur additional costs depending on what you would like to arrange. If you wish to entertain ‘non-staying visitors’ at your chalet, please contact us to discuss. In particular, please advise if your intended visitors include any children (given the 3 unfenced dams on our property).
- Please note that ‘non-staying visitors’ are not permitted to stay overnight under any circumstances.
Cancellation & Transfer Booking Options
- For Cancellation / Transfer options, please see our T&Cs (click here)
- Please email us with your request, including details of why you are seeking to cancel or transfer your booking.
- We will always do our best to help, however the T&Cs do apply. We will try to consider extenuating circumstances (eg. health/medical certificates).
Meals
- Petra Chalets are self-contained including a kitchenette, dining/living, bedroom, ensuite bathroom, patio BBQ area.
- Inclusions: cooktop, microwave, fridge, small benchtop oven (kept in kitchen cabinets), toaster, kettle, BBQ TV, DVD, hair dryer, iron and ironing board, cutlery, crockery, cooking pots/pans/utensils for basic cooking.
- Complimentary items provided for arrival (not replaced during your stay) are: tea/coffee/uht milk, Petra EV Olive Oil soap, mini shampoo & conditioner (250ml size available to buy at Petra Farm Shop or Shop Online).
- Guests are welcome to bring groceries to prepare their own meals. If you wish to purchase groceries, Dunsborough is ~5-10mins drive and has a Coles, IGA, and many other stores. Petra Estate is also conveniently located to other towns ~30 mins drive to Busselton (North) and Margaret River (South).
- Dining out > Petra Estate is surrounded by hundreds of excellent cafes, restaurants, wineries, breweries etc, as you are staying in WA’s Margaret River Gourmet Food & Wine region!
- No, sorry.
- Petra Chalets are self-contained including a kitchenette, dining/living, bedroom, ensuite bathroom, patio BBQ area.
- Inclusions: cooktop, microwave, fridge, small benchtop oven (kept in kitchen cabinets), toaster, kettle, BBQ, TV, DVD, hair dryer, iron and ironing board, cutlery, crockery, cooking pots/pans/utensils for basic cooking.
- Complimentary items provided for arrival (not replaced during your stay) are: tea/coffee/uht milk, Petra EV Olive Oil soap, mini shampoo & conditioner (250ml size available to buy at Petra Farm Shop or Shop Online).
- Otherwise, please see Dining Options close to Petra or visit Margaret River Tourism suggestions here.
Amenities & Attractions
- The closest shops are in Dunsborough, which is approximately 5-8 minutes drive. There is a Coles, IGA, several bottle shops, boutiques, bars and cafes.
- Caves House General Store and Bottle Shop is also nearby, close to Yallingup town.
- Larger townships of Busselton and Margaret River are approximately 30 minutes drive North and South respectively.
- Otherwise, please see Dining Options close to Petra or visit Margaret River Tourism suggestions here.
- The pristine beaches of WA’s South West and world-famous surf breaks are only minutes away.
- There is a laminated Map of the City of Buselton’s Dog Beaches in your chalet. Please note there are seasonal variations in terms dog-friendly beaches.
- Click Here for the most current City of Busselton Information, or visit Margaret River Tourism suggestions here.
- Relax, relax, relax! Enjoy wandering around Petra Estate which includes three landscaped dams and the olive groves, or simply enjoy the lovely views of the property from the comfort of your chalet, including kangaroo, duck and bird watching.
- Visit Petra Farm Shop on the Estate > Click Here for opening hours or Shop Online
Petra's premium Extra Virgin Olive Oils; Gourmet Vinegars & Antipasto/Delicatessen Products; EVOO Skincare & Haircare are available to TRY & BUY! Create your own combination of Petra olives, feta, dips & spreads to enjoy as an antipasto delight at your chalet. Collect on your way home (after winery touring) or to enjoy as an outdoor picnic at the Farm Shop. - Please note: Petra Farm Shop may only be open limited hours at present, however, as a valued guest please feel free to email us or call us and, if we’re able, we will open just for you! Advanced notice is helpful.
- Click Here for local Dog Friendly Beaches, or visit Margaret River Tourism suggestions here.
- Petra is centrally located in WA’s premier food, wine, coastal, forest Margaret River region. There is loads to do, including:
- Visit award-winning wineries and microbreweries
- Visit Artisan gourmet food producers including cheese, chocolate, venison
- Visit Art galleries
- Get back to nature – enjoy stunning swimming/snorkelling/fishing beaches; forests; coastal/bush drives/walks
- Ride your bike (road or mountain) around bike trails
- Other attractions/activities include Caves, Horse riding, Maze, Lighthouse, Animal Farms, Whale Watching, Zip-lining, Massage/Facial etc and many more!
Dogs
- Yes, subject to our Dog Policy in Terms & Conditions.
- Dogs must be aged 1yr+, desexed, well socialised, with good recall, vaccinated.
- Petra is a 30 acre property with lovely areas for you to walk with your dog, however, please note that there is no fencing on the property, and there are other dogs (like an off-leash park) plus wildlife (kangaroos, ducks, birds, etc which cannot be chased).
- All dogs need to be approved by Petra Management.
- Approval depends on dog’s details (honestly) provided, compliance with our Dog Policy, other dogs booked/likely to be booked at Petra.
- Attentive supervision of dog/s is required at all times.
- Maximum one dog per chalet usually.
- Maximum of five dogs in total, across all five chalets at Petra.
- If you have two dogs, please provide details on the Accommodation Enquiry Form. If we are not able to accommodate two dogs, it is because of other (potential) bookings.
- No (sorry). Dogs must be 1yo+; sterilised/desexed; fully vaccinated; fully house-trained; well socialised; familiar with off-leash parks; age.
- Please refer to our T&Cs DOG POLICY for additional information.
- There is normally a maximum of one dog per chalet ($25 per dog per night).
- It may be possible to bring 2 dogs with prior approval. Approval depends on dog’s details provided and other guests/dogs booked (or likely to be booked) at Petra.
- Please refer to our Dog Policy in our Terms & Conditions.
- Attentive supervision of dog/s is required at all times.
- There is a maximum of 5 dogs in total at Petra at one time.
- We cannot accommodate 3 or more dogs in one chalet, sorry.
- No. Although we are dog friendly (and we love dogs!), guests are required to take their dogs with them when they go out, and not leave them locked in the chalet.
- Attentive supervision of dog/s is required at all times.
- There is no outdoor, enclosed, fenced areas at Petra. It is like an 'off-leash park' environment.
- Note: there are kangaroos/ducks/wildlife, so only unleash your dog if you have ‘good recall’ on them, and they won't chase wildlife (the whole property is unfenced).
- Please refer to our T&Cs Dog Policy for additional information.
- Whilst we understand that your dog may never go to the toilet inside at home (and we thoroughly clean our chalets), a dog’s nose is of course much more acute than ours and s/he will obviously be able to smell that other dogs have been there, and may be ‘triggered’ to ‘mark their territory’. Barking can also be an issue, as they are in a ’strange, new place’. Sadly, we have had too many bad experiences in the past, so we need to apply strict rules to everyone fairly…to ensure all guests (including guests staying without dogs) have an enjoyable, relaxing stay at Petra!
- No, dogs are not permitted to sleep on the furniture, sofas or beds.
- Guests are requested to bring all their own dog bedding and dog towels.
- Additional cleaning/replacement charges will be passed on, if evidence of dogs on sofa/lounge/beds, as it very hard to get dog hair, dirt/mud, smells etc out of the fabric fibres, and to complete required cleaning so the next guests can enjoy the same high standards.
- Please help us to ensure we can continue to provide our high quality (dog-friendly) accommodation to everyone, including both dog & non-dog guests, and let’s all avoid conversations about cleaning/replacements, for everyone’s peaceful, happy life.
- Please see our T&Cs Dog Policy for additional information.
- At your own risk, you/your dog can swim in our dams.
- Please note: you should not put your head underwater (health risk – amebic meningoencephalitis).
- Yes, in Dunsborough, approximately 5-8 minutes drive.
- Click Here for Dunsborough Vet Emergency Phone.
- Unfortunately we cannot accept cats, rabbits, guinea pigs. It is simply not safe, as there is no fencing at Petra; all chalets are glass fronted (dogs can see/smell other pets).
- We may be able to accept a bird. Please contact us to discuss.
Miscellaneous
- Click here for Petra Farm Shop Yallingup Opening Hours
- If Petra Farm Shop is not open during your stay, please feel free to email us or call us > we will open just for you, if we’re able (we can't promise, but will try). Advanced notice is helpful.
- You can also Shop Online or Visit Petra Farm Shop Nedlands (in Perth)
- At Petra Farm Shops > Petra's premium Extra Virgin Olive Oils; Gourmet Vinegars & Antipasto/Delicatessen Products; EVOO Skincare & Haircare are available to TRY & BUY!
- In warmer months, snakes can appear on very rare occasions. As most of Petra Estate is landscaped, you can clearly see the environment.
- It is advisable to be mindful of / keep dogs away from un-landscaped bush/long grass areas, including some of the 'bushy/reedy' areas arounds dams.
- Note: there has never been a snake bite occur in 20+ years of operation.
- In the rare event of a power outage, you can monitor the Western Power’s advice HERE. Please be assured that we will be doing the same.
- There are 2 x small led battery-operated light lamps under your kitchen sink to assist during a power outage.
- Note: tap water won’t work and toilets won’t refill during a power outage, as our rainwater tanks rely on electric pumps. We suggest not flushing the toilet unless absolutely necessary. There will only be ‘one flush’ available during a power outage. If you require additional water urgently, please let us know, and we will do our best to assist.
- Note: Western Power’s advice is normally very conservative in terms of when the power is scheduled to ‘come back on’ (ie. it is normally much quicker than what they post online).
- Power outages at Petra are very rare. If it does occur, it is likely due to a weather-related event that has affected supply by Western Power (ie. power lines down due to storm). Petra management cannot accept any responsibility/liability for power outages (beyond our control).
- If Western Power give us advanced notice of scheduled maintenance which will mean a power outage, we will pre-arrange the supply of a generator to supply power.
- You can also click here to call/text us.
.
- Please click here to email us (preferred) if you would like to ask a non-urgent question
- Please click here to call/text us (if urgent)
- Please email us asap to report any breakages or damage that occur during your stay > please include photos.
- Breakage/damage may be charged for, and will certainly be charged for if not reported.